Shipping Policy – Cyclone Pods

Shipping Policy

Domestic Shipping (USA)

We ship Monday through Friday except on observed holidays. Your order should go out within a business day at the latest. If your order is placed after 4:00 PM then it will go out the next business day.

  • Standard - 3 to 5 business day average delivery*
  • Expedited - 2 to 4 business day average delivery*
  • Express - 2 day average delivery*

International Shipping

  • Standard - 2 to 3 weeks day average delivery*

NOTE*: Please note these are average delivery times. We are not liable for delayed shipments due to issues with carriers. These are all average times assuming things do not go wrong. If a package is deemed lost we will work with you to a resolution.

 

International packages assume their own risk and are not covered by our domestic shipping policies. It is upon the customer to ensure the package is processed by customers and is able to ensure its delivery. Cyclone Pods does not offer such services. Any package refused by customs must be returned back to our warehouse for any refund. Any package lost in transit upon its return is not viable for a refund.

 

Free Shipping

Free shipping is only for domestic orders whose total order value is over $40.

Orders whose total comes out to below $40 after a promotion code applied will not receive free shipping on their order.

Lost Package

In the case of a lost package we must wait up to 3 days for the package to arrive. If nothing has arrived we will be able to ship out a standard rate package to you regardless of original shipping speed.

If you wish to get a refund for the missing package that is said to have been delivered we will require you to file a missing package claim with the respective courier be submitted within 7 days of the package not arriving.

If you wish a refund for the package we will refund the cost of the goods and not the shipping if the package was said to have been delivered successfully. If the customer requests another package be delivered and then requests a refund no shipping refund will be give either. We will only reimburse on the value of the goods purchased.

We will not refund packages that have been marked as delivered but the customer provided an incorrect address or an insufficient address. It is up to the customer to provide a correct address to us up until the time of shipping. Once the package is release from us to the courier we can no long make amendments and must be done by the customer.

*The following policies for lost packages only apply for domestically shipped items.