Frequently
Asked Questions
Orders will ship out in about 1 business day of ordering. When the package does go out we will send you a text and or email with the shipping information. If you used your email and did not receive one, please check your spam.
**Please note, due to Covid-19 there are delays with orders going out on time. We appreciate the patience.
If you ordered a Pre Order item your shipment will go out as soon as we have inventory. If you purchased both a Pre Order item as well as an in stock item, your order will wait to go out till everything in your purchase is in stock.
We do not use brand specific packaging so there will be no reference to the product inside except for the return company on the outside.
If the package has arrived and you can't find it, please contact your post person and local shipping carrier to inquire about a missing package. We will require that you have filed a missing package claim before we can help you further.
If 7 days has passed and you do not contact us in regards to a missing package we will be unable to assist you in getting a new package sent out.
Please refer to our shipping policy for more information
Domestic Shipping (USA)
We ship Monday through Friday except on observed holidays. Your order should go out in a business day. If your order is placed after 4:00 PM then it will go out the next business day.
Standard - 3 to 7 business day average delivery for orders received before 12pm ET ship same business day.*
Expedited - 2 business day average delivery for orders received before 1pm ET ship same business day. This is only available to the lower 48 states only. Does not include PO Boxes, APO/FPO/DPO*
Overnight - Overnight delivery for orders received before 1pm ET ship same business day. This is only available to the lower 48 states only. Does not include PO Boxes, APO/FPO/DPO*
International Shipping Standard - 2 to 3 weeks day average delivery*
NOTE*: Please note these are average delivery times. We are not liable for delayed shipments due to issues with carriers. These are all average times assuming things do not go wrong. If a package is deemed lost we will work with you to a resolution.
If you wish to purchase a product from us and do not live in the USA you can! Follow the normal checkout flow and select which country you wish to ship to. Please note there may be extra tariffs or charges associated when brining the package into your country. We are not responsible for such charges and it will be upon you to pay them.
Our packages do NOT require a signature at delivery or any sort of identification
Pre order allow you to purchase an item before it is in stock. You may mix pre order items with non pre order items however your entire order will ship out when all items are in stock.
Yes, you can return a pack of pods if it has not been opened and it is within 14 days of receiving the order.
We will be able to provide you a return label and once our warehouse has processed the return and everything with the package is intact we will issue a refund on your order. We will only be able to refund the cost of the products purchased, but not the shipping of the product.
Restocking Fee:$2.75 for first item and $0.25 for each additional item
Inspection Fee:$3.45 per unit returned (apparel) / $2.95 per unit returned (non-apparel)
Self Returns: $2.75 for first item and $0.25 for each additional item + inspection fee per unit (if applicable)
Paid Label Fee: cost of return label
Return to Sender: shipping label back, same cost it was to send out (if applicable)
If you are returning an item(s) and are not located in the US, there will be a much larger upfront cost to returning that may make a return impractical. Please inquire with our support for specific return charges.
Yes! They are in fact totally nicotine free. We do not want people addicted to our product and instead want people to enjoy the flavors we have with none of the worries!
The core ingredients in the pods is propylene glycol and vegetable glycerin as well as some natural and artificial flavors. That is it! No nicotine or tobacco related ingredients here!
No! None at all. None of the e-liquids we use contains Diacetyl.
Nope! Our pods do not contain this chemcial that has found to be present in some illegally made THC cartridges.
Our Thunder pods only work with our Thunder device that we sell. Thunder pods do not work with any other device out on the market.
If your credit card shows you have been charged but a purchase did not go through it is more than likely due to a temporary hold on the funds by your bank. This is very normal and was because your card was declined due to some reason. The funds will be returned to your account in a few days by your bank.
Yes we do wholesale! Please email us at support@cyclonepods.com with your inquiry and we will get back to you as soon as possible!