Domestic Shipping (USA)

We ship Monday through Friday except on observed holidays. Your order should go out within a business day at the latest. If your order is placed after Noon EST then it will go out the next business day.

• Standard - 5 to 7 business day average delivery* 

• Expedited - 2 to 4 business day average delivery*

• 1 business day- 1 business day average delivery*

 

International Shipping

• Standard - 2 to 3 weeks day average delivery* 

NOTE*: Please note these are average delivery times. We are not liable for delayed shipments due to issues with carriers. These are all average times assuming things do not go wrong. If a package is deemed lost, see Shipping Protection below.

International packages assume their own risk and are not covered by our normal shipping policies of refunding packages that have gone missing due to foreign countries customs polices. It is upon the customer to ensure the package is processed by customers and is able to ensure its delivery. Cyclone Pods does not offer such services. Any package refused by customs must be returned back to our warehouse for any refund. Any package lost in transit upon its return is not viable for a refund.

 

Tariffs

Cyclone Pods will not collect tariffs for international shipments. If a package needs these paid it will be on the customer to pay them. We do not at checkout have the ability to collect this.

 

Shipping Protection

Shipping Protection is an optional add-on for a small fee at checkout. It covers your order while it is in transit with the carrier.

• Covered: lost in transit. A package is lost after 15 days with no tracking update. We reship the same items once, at no charge.
• Covered: damaged in transit. The box or the items arrive visibly damaged. Email support@cyclonepods.com within 7 days of delivery with photos of the box and the items, and we reship the damaged items. Leaking pods or bottles don't count as shipping damage.
• Not covered: anything after delivery. Once the carrier marks a package delivered, it is your responsibility. That includes stolen or missing packages, with or without Shipping Protection.
• Not covered: wrong or incomplete addresses, return-to-sender packages, international packages, and carrier delays.

Without Shipping Protection, we can't reship or refund an order that is lost or damaged in transit. We'll still help you open a claim with the carrier.

 

Free Shipping

Free shipping is only for domestic orders whose total order value is over $60

Orders whose total comes out to below $60 after a promotion code applied will not receive free shipping on their order.

Return to Sender

If a package is returned to sender for any reason Cyclone Pods is not liable for replacement. A return to sender package will need to be returned to us to issue a refund or store credit of which it will be subject to our refund policy.

 

Lost Package

A package is deemed lost after 15 days since the last tracking update with no subsequent updates. Lost packages are reshipped only when the order has Shipping Protection. Refunds will not be given for lost packages.

 

Packages marked as delivered will deemed as such. It is up to the customer to secure those items once they have been delivered. Refunds or reshipments will not be given for stolen packages, with or without Shipping Protection.

We will not refund packages that have been marked as delivered but the customer provided an incorrect address or an insufficient address. It is up to the customer to provide a correct address to us up until the time of shipping. Once the package is release from us to the courier we can no long make amendments and must be done by the customer.

 

Pre Order

Pre orders are for items that are out of stock but can still be purchased. Pre order items will be shipped out once the item has come into stock and is able to be processed by our warehouse.

Shipping times are in effect once the item has been shipped for pre order items. Not when the order is placed. 

Due to system constraints, if a pre order item is purchased with other in stock items, the whole order will need to be in stock before it can go out. We are unable to split up an order between in stock and out of stock items for processing.

Faster shipping options are not valid for PO boxes. If you place an order for a PO box and select faster shipping please note it will not arrive in that time frame.