Refund Policy – Cyclone Pods

Refund Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There will be charges for returns depending on the number of items returned. There will be a flat rate cost of $7.50 for US based returns.

If you item is being returned internationally, there will be a much larger up front cost to return the package

Please inquire with our support for specific return charges for a particular order.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 14 days after delivery

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@cyclonepods.com.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged within 30 days of package arriving to the customer.

A defective or damaged item is one that has clear damage to either the packaging or item in the package. Damaged items are not classified as leaking pods, liquid bottles which can happen during shipping.

If you need to exchange it for the same item, send us an email at support@cyclonepods.com

Subscriptions:

Subscription can only be returned if they are not the first two unique orders. We require at least two purchases be made from the subscription due to the discount made. You may only return the third order from the subscription, not the first two.